HowToPhoenix

Privacy Policy

Who are we?

We are HowToPhoenix.

Our official website address is: https://howtophoenix.com

For further contact information, visit: https://howtophoenix.com/contact

See bottom of the page for consent forms etc.

Our Privacy Policy

Our privacy policy details how we use the personal information we collect from you, including our collection and use of personal information for all visitors, customers, website and store operators and business partners regarding all of our online operations.

1. WHEN do we collect your personal information?

We collect your personal information when you…

  • Visit any of our websites,
  • Comment on our blog posts and other content,
  • Order products and services,
  • Sign up / Register / Subscribe to receive our promotional content,
  • engage with HowToPhoenix on social media,
  • Contact us by any means with questions, feedback, requests, complaints, etc.
  • Enter prize draws, competitions, promotions or other events,
  • Choose to complete a survey we sent you,
  • Comment on or review our products and services,
  • Upload files,
  • Fill out contact forms.
Visitor comments may be checked through an automated spam detection service.

2. What personal information do we collect?

a. The personal information we collect includes: names, email addresses, billing and delivery addresses, telephone numbers, genders, ages, product selections and preferences, order numbers, billing information, payment details, shopping preferences, referring website Uniform Resource Locators (“URLs”), Internet Protocol (“IP”) addresses (which identify the specific computer or device you are using), comments / feedback /reviews, webpage usage and social media profiles.

b. Details of your interactions with us by phone or online such as, but not limited to: details of any comments, requests, feedback, reviews or complaints you make, purchases you made, content you viewed, products and services you viewded or added to your basket, webpages you visit and how and when you contact us.

c. When required by law: copies of documents such as a passport or driver’s license provided to us to prove age or identity which includes details as to name, address, date of birth, gender, nationality and facial image.

With Easy Affiliate Links, we track affiliate link clicks for analytic purposes. These include an (optionally hashed) IP address and user ID (when logged in).

3. How do we use your personal information?

We use personal data to fulfill product orders, perform our service contracts, enable order status tracking, and to send relevant promotional content which we think you’ll love, via email, text or post. We collect personal information in a few ways, some information you provide directly to us and others we may get from your device, depending on how you have configured your device settings.

When our users access our website and/or our content, when our users subscribe/register with our website and newsletter and when customers order one of our products or services we collect and maintain their name, e-mail addresses, billing addresses, delivery addresses, telephone numbers, product selections, order numbers, payment details via our website. We collect IP addresses and other data to support our market research and understand the interests of our visitors. For example we use IPs to monitor the level of activity of different user groups on our site (how many people are on the site, which pages are their favourites and which countries we get the most traffic from etc.) and where relevant, we will send you marketing content related to your purchases.

What automated decision making and/or profiling we do with user data? To tailor our emails and other content to you, we will add your account to lists in our internal databank based on demographic and other personal information as well as preferences.
We use your data in Analytics. Here are our Analytics packages and providers:
Google Analytics
list will be expanded

4. Why do we collect your personal information?

a. To provide our site visitors and/or customers a quality, personalised experience and to improve the way we design and offer new content, services and products such as to project trends and optimise content production, service and product development.

b. To perform and/or process product and services orders and payments under our contracts, and any orders and payments that you make using our websites, as well as to perform and process our newsletter service.

c. To respond to your comments, reviews, feedback, concerns, queries, requests and complaints, and to keep a records of these data to inform any future communication with us and to demonstrate how we communicated with you.

d. Protect our business and your account from illegal activities, such as maintaining security safeguards on your account and monitoring your browsing activity to identify and resolve problems.

d. Protect our business and your account from illegal activities, such as maintaining security safeguards on your account and monitoring your browsing activity to identify and resolve problems.

e. To send you relevant, personalised communications by email, text and post in relation to updates, offers, services and products. You are free to opt out any time.

f. To administer any of our prize draws, promotions, or competitions you enter.

g. To develop, test and improve the systems, products, and services we provide you. And to send you survey and feedback requests to help improve and make our products or services more relevant to you.

h. To comply with our contractual or legal obligations to share data with law enforcement.

5. How is your privacy protected by us and by the law?

We protect your data through privacy and encryption measures using these plugins:

Your privacy is also protected by law. The Data Protection laws allow us to use personal information only if we have a proper reason for doing so.

See: DSGVO

What data breach procedures we have in place? coming soon

 

6. Who do we share your personal information with?

We do not sell, rent or trade any personal information. we only provide the information third party needs to perform their services, and they are only permitted by contract to use the data for the purposes set out in this privacy policy. In any case the the police force, regulatory body or other public authority lawfully requests us to provide personal information we may comply with that request without being obliged to inform you.

7. How long do we keep your personal information?

By design we minimise the length of time we keep information with end-of-life-cycle algorithms, and we will keep your information for as long as is necessary to provide the services or products we have agreed provide, to carry out any of the purposes set out in this Privacy Policy, and to comply with applicable legislation, and any applicable orders of regulatory bodies or courts.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

“Easy Affiliate Links” click information is retained in our local database indefinitely for analytic purposes and optional export.

8. How do we utilize cookies?

A cookie is a small data text file which a Website stores on your device’s hard drive (if your Web browser permits) that can later be retrieved to identify you to us. When you use our site we will store cookies on your device in order to facilitate and customise your use of our site.

You can delete your cookies at any time in your browser settings.

Here is a list of examples of our cookie usage:

  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year or until you delete them.
  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

9. Your rights over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

10. Additional notes

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

11. List of third parties involved

Who do we share your data with?

  Where do we send your data?

  • Easy Affiliate links: We track affiliate link clicks for analytic purposes. These include an (optionally hashed) IP address and user ID (when logged in).

12. Contact us

Feel free to reach out to us any time for questions related to our privacy policy, data protection etc. at [email protected] We will have a dedicated email address for these matters soon.

Coming soon

13. Privacy Policy Changes

We may change, modify, add or remove portions of this Privacy Policy at any time, and any changes will become effective immediately. Beginning on August 1, 2020, any changes to our privacy policy will be documented and will be available for download (link coming soon) – so that you will always know what information we gather, how we might use that information and to whom we will disclose it.

We will inform you of any privacy policy updates via e-mail if you have subscribed to HowToPhoenix.com.

Consent forms and cookie settings